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FAQs

  • What ingredients do you use?
    Our candles and melts are Soy, with essential oils and fragrances. Our soaps and bath bombs have been certified by a qualified company and each product has a Cosmetic Safety Product Report. All our products are listed with government on the UKs Cosmetic Product Notification Service. A full list of ingredients and allergens are listed with each product on the website and also sent with the shipped product. Our soaps as Shea Butter based with mica colouring and essential oils. Our bath bombs use bicarbonate of soda and citric acid, with mica colouring and essential oils. All our products are vegan friendly and cruelty free.
  • What delivery company do you use?
    Currently we only use Royal Mail First Class Post. As we grow we will look at delivery options to ensure we are providing the best value for money for you as customers.
  • How do I contact you?
    Our contact details are at the bottom of the website. Feel free to email, text or ring, or find us on social media using the links in the website footer.
  • I have made a complaint but want it taken further. Who do I contact?
    Online Dispute Resolution (ODR) Online dispute resolution is an Alternative Dispute Resolution procedure conducted online. All online traders and online market places must include a link on their website to the ODR platform. For more information about the service visit ec.europa.eu/odr If you require further advice please contact your local Trading Standards Service.

Frequently Asked Questions

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